For questions about the service, account access, payment queries or technical issues, the support team can help you find the right next step. You can also get in touch with general feedback or enquiries about affiliate partnerships. Choose the contact route that best matches your request, and include relevant account details where appropriate so the team can understand the issue. For your security, never send passwords or full payment card details by email. The listed channels are available for routine assistance and follow-up.
| Department | Contact |
|---|---|
| Customer support and account enquiries | [email protected] |
| General information and service enquiries | [email protected] |
| Affiliate programme and partnership enquiries | [email protected] |
| Payment and withdrawal queries | Contact customer support |
| Telephone contact for customer enquiries | +44 20 7946 0837 |
| Customer support working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account ID where applicable. Providing complete information up front helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
For a quick question, try live chat. You can also email [email protected] if you need to explain an issue in more detail. Most support requests are answered within one business day, although more complex matters may take longer depending on their nature. If your request concerns a withdrawal or account check, include the relevant details so the team can review it.
Feedback
BlindLuck at a glance
Launched in 2025, BlindLuck combines a casino and sportsbook with a very large game library and support for both fiat and crypto payments. The site is mobile-optimised for browser play, offers live casino and live betting, and features a 24/7 live chat plus email support for account and payment questions.
Featured games and providers
Popular slots and live titles include The Dog House Megaways, 9 Blazing Cashpots Megaways, Blockchain Megaways, Book of Cats Megaways, Gates of Olympus, plus live shows such as Crazy Time and Spaceman. The platform aggregates games from a broad set of providers, with more than 100 suppliers listed.
Welcome offers and promotions
Selected welcome offers on the site (availability depends on your account region) include examples such as 140% up to €1,000 with a minimum deposit of €25, and higher match packages with free spins such as 250% up to A$5,000 plus 100 free spins. Wagering and other conditions apply - see the cashier to select your bonus at first deposit.
Bonus rules summary
Typical bonus conditions include wagering requirements (for example 40× deposit + bonus or 35× bonus only for certain offers), maximum bet limits while a bonus is active, and game weightings that limit contribution from some providers. Exact wagering, time limits and game restrictions are shown in each offer's terms.
Payments and limits
Accepted deposit methods include major cards, e-wallets, vouchers and a range of cryptocurrencies. Minimum deposit is typically €20. Minimum withdrawal is typically €100, with daily and monthly caps shown in account settings (example limits: 5,000 / day and 25,000 / month). Withdrawal processing varies by method - e-wallets tend to be fastest, cards and bank transfers take longer. A turnover requirement on recent deposits may apply before withdrawal.
Account, verification and withdrawals
KYC document checks are required for cashouts and account verification. Account activation timing is variable and depends on verification. If documents are requested, complete them promptly to avoid delays in withdrawals. Support can advise on required documents and verification steps.
VIP and loyalty
There is an invite-only VIP programme offering personalised account management, faster payouts and tailored bonuses. Public loyalty tiers are not listed; VIP access is granted by invitation based on activity and account history.
Mobile and support
No native app is required to play – the site runs in mobile browsers with optimised navigation and quick access to games, cashier and live chat. Customer support is available via live chat 24/7 and by email at [email protected].
Responsible play
Responsible gaming features include a reality check in profile settings. Deposit limits, time-outs and self-exclusion can be arranged via support. If you need to limit activity, contact support for assistance with account controls.
Access to the site may be restricted in certain jurisdictions; check the full terms and account registration flow for eligibility before opening an account.
Have ideas, suggestions, or issues to share? We want to hear from you. Send feedback and feature requests to [email protected] or use live chat - our team reviews every message and uses input to improve site features, promotions, and account flows. Your feedback helps us make the service clearer and more reliable, so please tell us what would make the site better.