General Terms and Conditions

These Terms and Conditions explain the rules for using BlindLuck Casino and set out the relationship between us and you as an account holder. By creating an account or using the platform, you agree to follow these terms and any rules that apply to a particular service or promotion. Please read them before you use your account.

Accounts and your responsibilities

You are responsible for keeping your account details accurate and your login information secure. Do not share your account or allow someone else to use it. Tell us promptly if you think your account has been accessed without your permission.

We may ask you to verify your identity, age, address or payment details. You must provide accurate information and any documents reasonably requested for these checks. We may restrict account activity or suspend an account while checks are in progress, or if information provided is incomplete or inconsistent. Account limits and responsible-use settings may also apply.

Eligibility

You must be at least 18 years old and permitted to use the platform where you are located. It is your responsibility to check that your use of the platform is lawful. You must not create an account on behalf of another person or use false details. We may refuse registration or restrict access where eligibility cannot be confirmed.

Acceptable use

Use the platform for your own lawful activity. You must not attempt to interfere with its operation, gain access to another account, misuse promotions or use automated tools without our permission. We may review account activity where we reasonably suspect misuse, fraud or a breach of these terms. Depending on the circumstances, we may restrict transactions, suspend access or close an account.

Bonuses and promotions

Promotions may have separate terms covering eligibility, qualifying activity, wagering and expiry. Check the applicable terms before taking part. An offer is available only when it is shown as available to you and its requirements are met. We may remove a bonus or related winnings where promotional terms have been breached, subject to any applicable rights you may have.

Deposits and withdrawals

Use a payment method that you are authorised to use. Available methods, limits and processing information are shown in your account or at the point of transaction. We may carry out identity, payment and account-activity checks before approving a withdrawal. A withdrawal may be delayed while we complete those checks or request further information.

You are responsible for checking transaction details before confirming a payment. If you notice an error or an unfamiliar transaction, contact us as soon as possible. We may apply account restrictions where needed to protect your funds or investigate a payment issue.

Complaints and disputes

If you have a question or complaint, contact our support team with your account details and a clear description of the issue. We will review the relevant records and explain our decision. If you disagree with the outcome, you may ask for the matter to be reviewed again. Keep copies of relevant messages and transaction details while a dispute is being considered.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, its rules or applicable requirements. The current version will be made available on the platform. Where a change materially affects your use of an account, we will take reasonable steps to bring it to your attention. If you do not agree with updated terms, you should stop using the platform and contact us about your account.